Steam support has sadly never been good. It generally feels like Valve tries to have their support be as small (and powerless) as they reasonably can get away with, and they have a history of not overturning developer decisions, even from devs that they've banned due to abusive behaviour, unless it starts getting media traction. So as much as I would like to see Valve do something about it, I doubt they will, unless they're forced to.
Comment has been collapsed.
There's only one actual human in Steam Support who actually pays attention to the content of a support request (whose name I don't recall ATM). All the others treat you like an inconvenience at best and an enemy at worst.
Comment has been collapsed.
im permanently banned from pixel pirates forums from using the frowning snowman emoji, once
that dev is a ban happy scam artist that tricked soo many people
Comment has been collapsed.
Good to see that you were able to get yourself unbanned.
Did you questioned your direct contact from steam why the normal support, that is available for everyone, wrote a copy & paste answer that can be shortend as "the devs have the control about the ban feature and we don't care/it isn't our problem" and how and when this change to a real handling of such unban tickets ?
In your case you had a lot of infos that it wasn't a legitimated ban, so each human that had handled that ticket should have seen very clearly that the dev used the ban as weapon.
Comment has been collapsed.
I did, but as you can probably imagine, that point was evaded, likely cause it's unprofessional for them to criticise a different support representative to someone not affiliated with the company while having it on record.
Comment has been collapsed.
Thanks for the info.
From my point of view it would be professional from them to write something like "Our manual about how to handle such situations should be re-written/changed, because it is obvious it doesn't included cases in which the dev/publisher use bans, in single player games, as weapon to silence/against members".
And it would be possible without to attack a other staff member or saying that they made a error.
I have really tiny hopes that something changes to the better with the steam support (for the normal users).
I think the chances are higher to get a, positive, reaction from Gaben when someone write him a mail as a positive one throught the common steam support way.
Comment has been collapsed.
2,658 Comments - Last post 26 minutes ago by DemonFox
24 Comments - Last post 1 hour ago by BlazeHaze
7 Comments - Last post 3 hours ago by mm3n
1,181 Comments - Last post 4 hours ago by NeStric
21 Comments - Last post 4 hours ago by FranEldense
16,859 Comments - Last post 4 hours ago by Inkyyy
391 Comments - Last post 4 hours ago by kiseli
26 Comments - Last post 40 seconds ago by kctan
673 Comments - Last post 5 minutes ago by Beauregarde
116 Comments - Last post 8 minutes ago by kctan
47 Comments - Last post 32 minutes ago by Yamaraus
67 Comments - Last post 1 hour ago by Oshyer
178 Comments - Last post 2 hours ago by tmznix
198 Comments - Last post 2 hours ago by Metalhead8489
Hi all,
I recently fell victim to developer blackmail and revenge tactics after their game got removed from Steam for employing scam marketplace items.
Here's the story as to what happened, how I got the ban overturned, and why Steam needs better support when it comes to these.
Overall, Steam Support should really allow a more personalised and direct appeal system for this kind of stuff. I admit I'm in a privileged position when it comes to others, but it shouldn't take someone having a direct line to Steam to get a game ban overturned.
Everyone needs the ability to appeal, end of.
https://steamcommunity.com/groups/Sentinels_of_the_Store/announcements/detail/813567935677203784
Comment has been collapsed.