Yes or no?
I think they are talking about this one: https://www.steamgifts.com/giveaway/J5vbs/frontlines-fuel-of-war
Comment has been collapsed.
Are you sure that the key is for the correct game?
Comment has been collapsed.
Could it have been an new user that didn't understand that they need to provide said game? Some new users make the GA's in the hopes that THEY will be the receivers of the game instead or that the site itself will provide it.
Comment has been collapsed.
They may have the game marked as private using the new steam feature or the key you gave them is for another game that they do have and it's not the one the giveaway was created for.
Comment has been collapsed.
It is possible that the winner has set this game to private and so it does not show up in their library. This is the case, if it was gifted to them on Steam within the last couple of months or they did it manually. Ask them if this is the case. Maybe ask them also for a screenshot of when they added the game to their library.
Comment has been collapsed.
8 Comments - Last post 7 minutes ago by AnonymousBroccoli
14 Comments - Last post 17 minutes ago by wigglenose
2,672 Comments - Last post 39 minutes ago by drbeckett
17 Comments - Last post 52 minutes ago by NazaSekh
16,869 Comments - Last post 1 hour ago by WaxWorm
0 Comments - Created 1 hour ago by Chris76de
21 Comments - Last post 2 hours ago by pb1
91 Comments - Last post 4 minutes ago by Carenard
73 Comments - Last post 6 minutes ago by steveywonder75
53 Comments - Last post 7 minutes ago by f300
38 Comments - Last post 9 minutes ago by wigglenose
102 Comments - Last post 10 minutes ago by callmeBG
8,632 Comments - Last post 28 minutes ago by gortman
0 Comments - Created 46 minutes ago by Metalhead8489
There were no winning games in his account. He said he already owned the game, but he was lying to me.
Comment has been collapsed.